The Future State: Leading in Uncertainty

Hear how Dr. Dickson is able to apply lean leadership in times of crisis and establish management systems with leaders at all levels across the system to engage every person, every day and drive results.

Eric W. Dickson MD, MHCM, FACEP

President & CEO UMass Memorial Health Care, Inc.

Dr. Dickson is President and CEO of UMass Memorial Health Care, the largest not-for-profit health care system in central Massachusetts with $2.6 billion in annual revenue, 1,700 physicians and more than 14,000 employees.

The system includes three owned hospitals on eight campuses with more than 1,000 licensed beds; four affiliated hospitals; 70 office-based community practices; a behavioral health services agency and hospital; six urgent care centers; and an Accountable Care Organization (ACO). UMass Memorial trains 550 residents and fellows annually and performs world-class research in partnership with the University of Massachusetts Medical School. Dr. Dickson also serves as a Professor of Emergency Medicine at the University of Massachusetts Medical School.

Dr. Dickson has served as a member of the Baldrige National Quality Award Board of Examiners, lectures nationally on the use of the Toyota Production System in health care and is an active faculty member for the Institute of Healthcare Improvement, where he works with health systems around the world to reduce health care costs while improving quality.

Dr. Dickson completed his medical degree and residency training in emergency medicine at the University of Massachusetts Medical School and has a master’s degree in Health Care Management from Harvard University.   Dr. Dickson is the incoming Board Chair of the Massachusetts Hospital Association and the incoming Board Treasurer for America’s Essential Hospitals, which is the national association for safety net hospitals.