Tom Lawless–Problem Solving: Towards Better Outcomes and Fewer Headaches
Problem Solving Session Outline:
1. What is Problem Solving – Problem solving is a structured approach to identifying the root
cause of an issue and developing effective, lasting solutions.
2. Why Use It – It helps teams move beyond temporary fixes by using data, collaboration, and
analysis to improve processes and prevent recurrence.
3. Brief Takeaway – With the right tools and mindset, anyone can solve problems more
efficiently and sustainably, leading to better outcomes and fewer recurring issues.
4. Who Should Attend – Anyone involved in daily operations, team leaders, frontline
employees, and decision-makers who want to improve results and reduce frustration.
Dr. Tom Lawless, PhD, MBB, CEPA, is a seasoned leader in Lean Six Sigma, change
management, and business transformation. As President of LeanTAC, he has trained
over 3,000 professionals and led initiatives that have saved companies more than $50
million in under two years. His expertise spans process improvement, leadership
development, and exit planning for business owners.
With a distinguished military background, Dr. Lawless served over 25 years in the U.S.
Navy and Army, retiring as a Major. He was awarded the Bronze Star and Combat
Action Badge for his service during Operation Iraqi Freedom, where he managed
logistics operations involving thousands of daily movements across Iraq.
An adjunct professor at Nebraska Methodist College, Dr. Lawless is also a frequent
speaker at global leadership events, including HaradaCon. His academic credentials
include a PhD and certifications as a Master Black Belt and Certified Exit Planning
Advisor.
Through LeanTAC, he continues to help organizations reduce waste, improve quality,
and prepare for successful business transitions.